First impressions are everything! How often is a first impression made by listening to someone’s greeting on their voice mail? Have you ever listened to your cell phone greeting and asked yourself how others hear what you say? How do you come across? Does it sound like your interested in them? Too important or too busy for them? Full of energy and enthusiasm or barely alive? You can gain credibility with clients and prospects, or damage it…depending on how you sound.
Here are a few expert tips for real estate agents who want know how to gain confidence and credibility with your clients that can make a huge difference in the impression people get about you when the call you and get your voice mail instead.
Three Tips for an Effective Phone Greeting:
1. Make them feel like you are looking forward to talking to them (even if you’re not…because you never know….).
2. Never apologize for missing a call. It’s OK that you don’t answer the phone every time. You have a life. You actually have other people you talk to. And…that’s why you have voice mail!
3. Don’t lie about what you’re doing instead of answering the phone. This one makes me CRAZY! What are you thinking? You think they actually believe you when they call you at 8:30 PM on Friday night and you tell them you’re on the other line or out with clients? Hello-o-o-o-o!
Got it? Good. Now…go change your phone greeting…QUICK! And once you’ve done it, please comment and share your opinion about phone greetings…>>
Kevin
Kevin, your ideas and suggestions are awesome! Thank YOU Kevin!
Thanks a lot for your suggestions. They really work.
Thanks a lot for your suggestions. They really work.
Thanks, Juan!
Thanks Kevin. I just re-recorded my phone greeting using your suggestions!
Hey Kevin. Just a note to tell you I've received so many great responses from other Realtor's and in general people who call telling me how wonderful and lovely my phone greeting is. Appreciate it. This is further proof of how your coaching tips work when put to action. Thank you so much!
Just changed my message…great tips!
Thanks, Kevin. Just changed my recording. WOW, sounds so much better and exciting than the previous one. Love all of your great tips
I changed the recording on my cell just after I watched Kevin's video. I got a great response from my business friend who was so excited – she never said why she was calling
Her message said "hey..that recording sounds very GOOD, it is so positive and up-bit!" THANK YOU KEVIN.